Uploading
Q. Do I upload invoices of 2 or more pages as a single file or as separate files for each page?
A. Upload them as one file. Uploading the pages separately will create multiple invoices.
Q. Can I delete an invoice I sent by mistake?
A. No, this isn't possible. Please contact the recipient and send them the correct invoice.
If you sent an invoice to another/incorrect company, let us know via the contact form. We will reply on a case-by-case basis.
Q. How do I attach invoices with 2 or more pages?
A. Attach them as 1 file.
Q. How do I attach multiple invoices?
A. You can attach multiple PDF invoices to one mail, but use a separate file for each invoice. Files with multiple invoices can't be correctly processed.
Q. Is the sending address the same every time, or does it change?
A. It will always be the same.
Q. Can I cancel an invoice I sent by mistake?
A. No, this isn't possible. Please contact the recipient and send them the correct invoice.
If you sent an invoice to another/incorrect company, let us know via the contact form. We will reply on a case-by-case basis.
Q. In our system, the recipient company logs in to a specific website and downloads their invoices. Can I use Bill One with this type of system?
A. If you manage invoices via logging in and downloading, you can use 1 or 2 below.
- Click on the URL in the email to download the invoice (no ID or password is required).
- You’ll find the ID and password in the body of the email or in the second email. Use those to log in and download.
- Then log in and download using the specified ID and password.
Post
Q. Is the link code the same every time, or does it change?
A. It will always be the same.