Q. Does it cost anything to create an account?
A. No, there's no charge. Bill One is free for all users.
Q. Do I have to create an account?
A. No, it's not mandatory. But creating an account opens up a number of other valuable features:
- Check invoice sending history
- See the open status
- Send invoice via upload
Go here for more information.
Q: What should I do if I can't or don't want to create an account?
A. Please tell the recipient and have them send you a new sending address.
Q. The link in the email I received has expired. What should I do?
A. Please ask the issuer to resend it.
Q. How can I change the account password?
A. Please use "Forgot your password?" on the login page.
Q. What should I do if I forget my password?
A. Please use "Forgot your password?" on the login page
Q. How do I create an account for someone in addition to the person in charge?
A. Have the person in charge send an email for the other person to register
Q. Multiple recipients using Bill One asked to change the sending address. Do I need to create an account for each of them?
A. You need only one account if only you are issuing the invoices. Click the URL in the address change request email and log in to Bill One to complete it.
Q. I received a change of address request from multiple contacts at the same company. Do I need to create an account for each person in charge?
A. You need only one account if only you are issuing the invoices. Click the URL in the address change request email and log in to Bill One to complete it.
Q. One person at a customer company sent an address request to multiple people at my company. Does everyone who received the request need to create an account?
A. You need only one account if only you are issuing the invoices. Tell the customer to only one account needs to be used.
Q. I cannot sign up because I get a message that this email address is already registered.
A. If you already have a Bill One account, click "Log in to Bill One" and use that account. Once you log in, the change of sending address will be completed automatically.
Q. Why am I not receiving the password setting email?
A. The email may be going to your spam folder. Check there first. If it’s not there, you may have entered your email address incorrectly.
- Go to https://app.bill-one.com/
- Click Forgot your password? and re-enter your email address.